Terms of Sales

SUMMARY OF OUR RETURNS POLICY

You have 30 days to return an order after receiving it.
If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item.
Unless otherwise agreed with us, return shipping costs are your responsibility.
Exceptions may apply to the return of certain personalized products, hygiene products, and others.
For any questions, do not hesitate to contact us. You will find our full Return Policy in our General Terms and Conditions.

INSTRUCTIONS FOR RETURNING GOODS

If you wish to return an item, send us an email or a message via our contact form, indicating your name, address, email address, order number and specifying which items are concerned, preferably using the return form.
Ship items within 30 days of notification.
You are responsible for any damage suffered by the item during return. Therefore, we strongly recommend that you return products properly packaged, in good condition and in their original box and packaging.
If possible, try to provide us with a tracking number for the return package.
If an item is shipped from abroad, make sure it is marked "RETURNED GOODS" to avoid customs fees. We cannot be held responsible for any customs fees applied to the package.
Unless otherwise agreed, the refund will be made using the same payment method as the original purchase.
If the product or packaging is worn or damaged, we reserve the right to deduct any loss of value when refunding the product. For any inquiries: contact

Kacang GENERAL TERMS AND CONDITIONS OF SALE

Thank you for your interest in our products! Below you will find the General Terms and Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, please do not hesitate to contact us, we will be happy to explain how they work. This section covers details such as who you are buying your items from, how to place an order, pricing, shipping and delivery, right of withdrawal, and warranties. We hope you have a good shopping experience!

GENERAL

These General Terms and Conditions of Sale (the "General Terms and Conditions of Sale") apply when you ("Customer" or "you") place an order with Kacang ("Kacang", "company", "we", "our") on www.kacang.fr (the "Website"). By accepting these General Terms and Conditions of Sale, you confirm that you are over 18 years old or have obtained the authorization of your legal representative. You also agree to comply with these General Terms and Conditions of Sale. You also confirm that you have read the information regarding personal data and cookies and that you approve the use of this data in accordance with our privacy policy. We sell products in different countries, so these General Terms and Conditions of Sale are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We comply with these applicable laws, and no provision of these General Terms and Conditions of Sale should be construed as a limitation of your rights if the laws concerned offer you greater rights than those indicated in the conditions presented here.

ORDERS, ETC.

When you receive an order confirmation from us, it means that your order has been accepted and a purchase contract has been concluded. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example, if you provide incorrect personal data or if you have a history of non-payment of debts. Until we receive this confirmation from us, you have the option to cancel your order. In this event, we will refund any payment made by you or your credit card company. We may cancel an order in the event of a stockout for the ordered products. We will then refund any amount paid and inform you of the existence of equivalent products if they are available. The ordered products remain our property until we have received full payment for their sale.

CUSTOMER INFORMATION, ETC.

You are responsible for the accuracy of the personal data you provide to us. You are responsible for all purchases made with your login credentials. Therefore, make sure to keep your login credentials secret and prevent any unauthorized person from accessing them. Do not hesitate to contact us if you suspect an unauthorized person has gained access to your login credentials.

PRICES, FEES, ETC.

The prices indicated on the Website apply to orders placed on the Website. All prices are expressed in the currency indicated on the Website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise indicated on the Website, prices do not include payment or shipping costs, which are indicated separately. Please also note that local charges (such as currency conversion fees, credit card fees, sales taxes, customs duties, etc.) may apply, depending on the local regulations of your country of residence. These fees are your responsibility and will not be refunded by us.

SPECIAL OFFERS

We may occasionally offer more favorable conditions than those indicated in the General Terms and Conditions of Sale for specific products, for example, concerning the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the stock of the products concerned runs out, and can be cancelled at any time. In the event of withdrawal, the General Terms and Conditions of Sale will again apply in their entirety.

SHIPPING AND DELIVERY

In-stock products are generally provided within the timeframes indicated on the Website. The estimated delivery time for an order is indicated in the order confirmation. In the event of a delay in delivery, we will inform you and continue to track your order. You can cancel the order if delivery is delayed by more than 30 days and you are not responsible for this delay. Depending on the chosen delivery method, you may be asked to go to a specific delivery location to pick up the order. You must present yourself within the timeframes indicated in the delivery notice. If you do not pick up the delivery on time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if delivery is not picked up on time.

RIGHT OF WITHDRAWAL

You may cancel your order by notifying us within 30 days of receiving the ordered products. You must then inform us of your withdrawal by stating your name, physical address, email address, order number, and a description of the products subject to withdrawal, for example, by using the online form on the website. You must also return the cancelled products to us without delay at your expense, within 30 days of your notice of withdrawal. You are responsible for the condition of the products during their return. Therefore, we strongly recommend that you send them well-packaged, in good condition, and in their original box or packaging. When you withdraw, we will refund the price you paid for the cancelled products, excluding shipping costs. We will deduct from the amount to be refunded any depreciation in the value of the products, if this is due to your having handled them more than necessary to determine their function or characteristics. We will pay the amount to be refunded as soon as possible, and within 30 days of the notice of withdrawal. However, we will delay payment until we receive the returned products or proof that they have been sent to us (delivery certificate). The refund will be made using the same payment method you used to pay for the cancelled products, unless otherwise agreed. Your right of withdrawal does not apply to contracts that:

concern a service that has been fully performed, if, by placing your order, you accepted from the beginning of the performance of the service that there would be no right of withdrawal after the performance of the service
concern goods or a service for which the price depends on market fluctuations that we cannot control and which may occur during the period between your receipt of the cancelled products and your notice of withdrawal.
concern goods that have been manufactured according to your specifications or that are clearly personalized
concern goods that can quickly deteriorate or expire
concern goods whose seal has been broken and which cannot be returned due to health or hygiene risks, if the seal has been broken by you
concern goods which, after delivery, by their nature, have been irreversibly mixed with other items
concern sealed audio or video recordings or sealed computer software, whose seal has been broken by you
concern particular issues of a newspaper or magazine
concern digital content supplied other than on a tangible medium, if you have expressly agreed to a delivery in this way and accepted the absence of a right of withdrawal
concern cultural and sports events, or any other similar leisure, food, catering, or any other similar service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be able to provide the service on a specific day or period.

WARRANTY AND CLAIMS

Some of our products may include warranties. Information regarding these warranties is provided on our Website or in our General Terms and Conditions of Sale. The order confirmation constitutes the warranty certificate. Our warranty only covers original manufacturing defects and therefore does not cover defects appearing during or after modifications to the function or appearance of the products, such as reconstruction, improvement, or any other configuration of the products. You have the option to make claims concerning products considered defective according to applicable consumer protection legislation for a period of 2 years (or any additional period provided by applicable law) from the receipt of the products. You must then inform us of your claim by stating your name, physical address, email address, order number, and a description of the products subject to the claim, for example, by using the online form on the website. You must also make the claim as soon as possible after discovering the defect. Any claim made within two months of discovering the defect will always be considered to have been recorded within the prescribed timeframe. In the presence of a defective product, we will send you a replacement item at our expense and cover the cost of returning the product from Metropolitan France. If the product is no longer available, we will refund you in accordance with applicable consumer protection legislation and cover the cost of returning the product from Metropolitan France. In the event of a refund, the initial shipping costs will also be refunded on the basis of standard delivery in Metropolitan France (the cheapest delivery method, which means you will not be refunded for additional expenses incurred by choosing express or other delivery), only if the defective product(s) constitute an entire order, and not a part of the order. We strive to make these refunds within 30 days of receiving a claim and identifying the need for a refund, but this period may be longer depending on the nature of the product. We also strive to comply with recommendations regarding defective products issued by national consumer protection authorities. The refund will be made using the same payment method you used to pay for the order of the products concerned by the claim, unless otherwise agreed.

LIMITATION OF LIABILITY

To the extent that applicable law does not provide otherwise, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.

INTELLECTUAL PROPERTY RIGHTS

The Website and its content belong to us or our licensors and are protected by intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, website design, layout and product information, services and other content must not be copied or used without our prior written permission.

DISCLAIMER

We reserve the possibility that our Website may contain errors, for example, errors concerning images or typographical errors, including errors in product descriptions or technical specifications, inaccurate prices, or incorrect information concerning the availability of a product in stock. We are entitled to correct any obvious error and to modify or update the information published on the Website at any time accordingly. The images on the Website are for illustrative purposes only and do not constitute a guarantee of the exact number of products you may receive when placing an order, nor of the exact appearance, function, or origin of the products.

MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

We may modify these General Terms and Conditions of Sale at any time. We will then publish the modified General Terms and Conditions of Sale on our Website, which will only take effect when you have accepted them (during a new order or when consulting the Website).

APPLICABLE LAW AND DISPUTES

In the event of a dispute, we strive to comply with any decision made by national consumer protection authorities. Any dispute relating to the interpretation or application of these General Terms and Conditions of Sale will be governed and interpreted under the laws of the country or state where we conduct our business and will be subject to the non-exclusive jurisdiction of the court of our company's place of incorporation. "Non-exclusive jurisdiction" means that you have the option to bring a claim against us in another country if applicable law permits. That's all! We hope you have a good shopping experience! These General Terms and Conditions of Sale were established by Kacang on 07/03/2021.